Our preferred method of payment is Paypal, however we can also accept Credit / Debit cards (not AMEX), to pay via Card please ring us on 01255 687514. We can also accept Bank transfers or Cheque Payments – Please note these can take several days to clear.
We do not accept returns. We only accept an item to be returned if you contact us within 7 days from day of purchase and it is in an un-opened, un-used, brand new, as received packaging. You must pay for the price of returning the item (P&P) and when received back and item is checked, we will then issue a refund for Price of product only – No post or packaging will be refunded.
Carriage is for Mainland UK only (not Scottish Highlands, Ireland or surrounding Irelands) Contact us on 01255 687514 or firstname.lastname@example.org for our up to date carriage costs to: Northern or Southern Ireland, Western Isles, Channel Island and Highland Addresses.
We deliver Mon to Fri, between 8.00am - 6.00pm; If sent on a courier or Royal Mail tracking we will require someone to be in to sign for the item.
We will only ship to the registered Paypal address.
For smaller items we use Royal Mail 1st or 2nd Class post. For a fast delivery we recommend selecting 1st class. All items are posted within 24 working hours of cleared payment being received.
If you wish to purchase overseas (or off UK Mainland0 you must first contact us for a Shipping price as this will vary on each product.
Goods Damaged in Transit
The courier will ask you to sign for the package – if you see any damage to the packaging please sign for the item as damaged – Please still receive the parcel though.
We are not covered by the insurance against any damage in transit if the paperwork has been signed as received in good condition.
Any Damaged or shortages must be reported to us within 24 hours of delivery in order for us to follow the couriers insurance claim procedure.
If a Product is damaged we will need Photographs of the damaged box & item emailed to email@example.com within the 24 hours of delivery, So we can deal with the problem.
You can contact us by phone, email, or post!
14 Crusader Business Park,
Stephenson Road West,